We want you to help shape the future of NHS services

Join our Citizens’ Panel to give your opinion on healthcare services throughout Leicester, Leicestershire, and Rutland.

Sign up today to tell us your thoughts on healthcare and how we can make changes for the better.

Help us improve healthcare in your area

This is your opportunity to help us improve the healthcare services that thousands of people in the area use every single day.

We want you to give your opinion on a wide variety of healthcare topics. Your feedback will be used to make meaningful improvements that will impact people’s lives for the better.

We want to know what we do well, what could be improved, and what you think of our future plans.

Sign up to participate in online surveys, polls, questionnaires or face-to-face focus groups and tell us your thoughts on healthcare services in your area.

Works around your schedule

We only need a few minutes of your time each month to complete surveys. You can do these on your mobile or computer, so it fits around your plans.

You’ll also have the opportunity to take part in face-to-face focus groups which will take longer than the surveys.

Both the face-to-face focus groups and surveys are optional, so if you don’t have an opinion on the topic or are too busy to help, you don’t have to. Saying no won’t mean you can’t take part in the future, we’ll still invite you to participate.

You are under no obligation to stay with the Citizens’ Panel for any longer than you wish. You can ask to be removed from the Panel at any time or you can delete your account.

We want to hear from everyone

We want to get a clear idea of how the NHS serves everyone, so we’re interested in hearing from people from a variety of backgrounds.

So if you live in Leicester, Leicestershire, or Rutland, we want to hear from you.

Already a member? Log in to have your say in our latest polls, discussions, and surveys.

FAQs

What is the Citizens’ Panel?

The NHS is one the UK’s proudest achievements and every day hundreds of people are successfully treated and cared for by dedicated staff.

But health and care needs are changing. People are living longer and many of us have long-term conditions such as diabetes.

New ways of treating conditions are being discovered and advances in technology are helping us communicate in different ways.

To meet these challenges, organisations that provide health and care services in Leicester, Leicestershire and Rutland are working together to improve services. They are working to coordinate services better and keep people healthier and out of hospital. To do this it is essential we have greater involvement of patients, the public and stakeholders.

We have developed the Citizens’ Panel, to complement the other ways we involve people, to listen and learn from local residents. By sharing your feedback and opinions, you can help us to design and deliver care that takes into account what matters to people. The panel will be representative of the Leicester, Leicestershire and Rutland population and therefore feedback will be in tune with the attitudes of the entire population making it more robust.

Can anyone join the panel?

Anyone can join the panel, as long as they are registered with a GP in Leicester, Leicestershire or Rutland and are 16 or older.

How is the Citizens’ Panel representative?

We actively recruit people to join the Citizens’ Panel that are different ages and from different backgrounds in the Leicester, Leicestershire and Rutland communities so that it embodies the views of everyone.

Anyone can join the panel voluntarily, as long as they are registered with a GP in Leicester, Leicestershire and Rutland and are 16 or older.

How often will I be contacted to participate?

The panel is designed for people who can give a few minutes each month to online surveys and questionnaires. There are also opportunities for people who want to volunteer more time and occasionally come along to a face-to-face focus group on a topic that interests them.

We will let you know what has been done with the information you have provided and update you on what is happening in health and care.

What topics will be discussed?

The polls, surveys, questionnaires and face-to-face focus groups will cover, over time, every aspect of health and care. This may include receiving care:

  • when it is an emergency or urgent
  • at home or in a care home
  • in hospital
  • in the community including a community hospital
  • for specific conditions e.g. diabetes, asthma, cancer etc.

What will you do with the information I provide?

All your feedback is analysed and helps us to shape our plans and local services.

We will also feedback to you the results of the surveys and inform you of how we are acting on the information and ideas that panel members have given us.

All personal information is kept confidential in line with our Privacy policies. Privacy policies can be viewed on the CCG websites. Leicester City CCG West Leicestershire CCG East Leicestershire and Rutland CCG Better Care Together

The Privacy policy for Enjoy Digital can be found here: Enjoy Digital Privacy policy

Will I receive feedback if I take part and can I make individual enquiries?

It will not be possible to reply to every comment individually as we receive hundreds of responses. But you will be contacted regularly to let you know the results of the different survey and activities.

If you wish to make a formal complaint about health services or make a Freedom of Information Request you should direct your enquiries through to the relevant organisations:

Leicester City CCG West Leicestershire CCG East Leicestershire and Rutland CCG and Better Care Together

How do you ensure my information is secure?

Your personal data will be held securely by LLR CCG's and Enjoy Digital and not be shared with any third parties. By signing up to the Citizens’ Panel, you agree that your personal data can be used to send you surveys, emails and information that we believe you may be interested in.

Your consultation responses will be linked to the demographic information you supply when you register with the panel, but your responses will be anonymous.

Who has set up the Citizens’ Panel?

The Citizens’ Panel has been set up by Better Care Together, the Sustainability and Transformation Partnership in Leicester, Leicestershire and Rutland

Under what circumstances might people be removed from the Citizens’ Panel?

If anyone misuses the Citizens’ Panel or falsely participates (e.g. answering all questions in a survey with the same answer) they will be removed and no further correspondence will be sent to them. Abusive behaviour will result in removal from the panel.

Where can I get further information about health and care in Leicester, Leicestershire and Rutland?

You can find further information on a range of websites:

Leicester City CCG West Leicestershire CCG East Leicestershire and Rutland CCG and Better Care Together

The Citizen’s Panel is managed collaboratively by Better Care Together on behalf of the CCG's above and Enjoy Digital an independent digital marketing and insights agency.

If you need support please email BCTcomms@westleicestershireccg.nhs.uk